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Our Terms & Conditions Keep Your Account Safe

When you open an account with us, you're signing up under clear, straightforward rules that protect both you and funbet.

Clear deposit and withdrawal rulesAccount verification and security stepsDispute resolution frameworkYour rights and our obligations
funbet Our Terms & Conditions Keep Your Account Safe
GET HELP WITH TERMS

How to Reach Us About Your Account Terms

If you have questions about how our Terms & Conditions affect your account or a specific transaction, our support team is available around the clock.

Live Chat Support Open a chat window in your account or on our site.
Email Support Send your question to [email protected] with your account ID.
WhatsApp Message us on WhatsApp for quick answers about account terms, deposit rules and withdrawal…
HOW WE PROTECT YOUR INTERESTS

Security, Data Handling and Account Rights Under Our Terms

Our Terms & Conditions spell out how we handle your account data, verify your identity, keep your deposits secure and process your withdrawal requests.

Account Verification

We verify your ID using government documents and a selfie before allowing your first withdrawal.

Data Security

Your personal data and payment details are encrypted end-to-end.

Fund Segregation

Deposits you make are held in segregated bank accounts and kept separate from funbet's operating funds, so your money stays…

Withdrawal Processing

Once you request a withdrawal, we process it within one to three business days.

Dispute Resolution

If you dispute a wager or withdrawal, contact support within 30 days.

Your Data Rights

You can request a copy of all personal data we hold, ask us to correct errors, and request deletion where…

Questions About Terms & Conditions

Here are the questions we hear most often about our Terms & Conditions. If your question isn't answered here, our support team is ready to help via live chat, email or WhatsApp.

If you find a term unacceptable, you can close your account before depositing any money and no charges apply. Once you've deposited funds, your account remains bound by our terms. If a term conflicts with local law where you live, that local law applies instead.

Yes, we can update our terms. We'll notify you by email at least 14 days before a change takes effect. If you continue using your account after that date, you've accepted the new terms. If you don't accept, you can close your account and withdraw any remaining balance.

We keep your account data for at least five years after your last activity to meet legal and anti-fraud requirements. After that, we delete your personal information unless local law requires longer retention. You can request deletion anytime by contacting [email protected].

Your minimum deposit is Rp 10,000 via DANA, OVO, GoPay or QRIS. Maximum daily deposits depend on your account age and history; new accounts start at Rp 5,000,000 per day. Withdrawal limits are the same. Contact support if you need a higher limit for a specific transaction.

Yes. Click 'Forgot Password' on the login page and enter your email or phone number. We'll send you a link to reset your password. You'll need to verify your identity if you haven't logged in for 90 days or more.

Contact us within 30 days of the withdrawal. We'll review your account history and the transaction. If we made the error, we'll correct it. If the error is on the bank or payment provider's side, we'll work with them to recover your funds.

No. Our terms state that your account is for your personal use only. We prohibit account sharing, and if we detect it, we reserve the right to suspend your account pending investigation. Always keep your password private.